7betb Privacy Policy
Your privacy matters to us. Here is how 7betb collects, uses, and safeguards your personal information.
This Privacy Policy ("Policy") describes how 7betb ("we", "us", "our") collects, processes, stores, and protects the personal information of users ("you", "your") who access or use the 7betb website and its associated gaming, betting, and payment services (collectively, the "Platform"). By registering an account or using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.
7betb is committed to handling your personal data responsibly and transparently. We collect only the information necessary to deliver and improve our services, comply with applicable anti-money laundering (AML) and know-your-customer (KYC) obligations, and maintain a safe and secure environment for all players on the Platform.
Key Points of This Policy
Information We Collect
When you register, use the Platform, or communicate with our support team, 7betb may collect and process the following categories of personal data:
How We Use Your Information
7betb uses your personal data only for the specific, legitimate purposes described below. We do not use your data for purposes incompatible with those originally stated at the time of collection:
- To create and manage your account, including processing deposits, withdrawals, and bonus credits.
- To verify your identity and age in compliance with KYC and AML requirements applicable to the Platform.
- To detect, investigate, and prevent fraudulent activity, money laundering, and any other prohibited conduct under our Terms and Conditions.
- To provide customer support and respond to your enquiries via live chat or email.
- To personalise your experience on the Platform, such as displaying recently played games or relevant promotional offers you have opted in to receive.
- To monitor Platform performance, analyse usage patterns, and improve the technical quality and content of the service.
Legal Basis for Processing Your Data
7betb processes personal data on the following legal bases, each of which is documented and applied to the corresponding processing activity:
When We Share Your Information
7betb does not sell, rent, or share your personal data with third parties for their independent marketing use. We may, however, disclose your personal information to the following categories of recipients only where strictly necessary:
- Game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) — solely to authenticate your session and deliver the game content you have requested.
- Payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard, and banking partners) — solely to process the deposit or withdrawal transaction you have initiated.
- Identity verification partners — solely to carry out KYC checks required by applicable AML regulations.
- Regulatory authorities and law enforcement agencies — where we are legally required to disclose information by court order, regulatory demand, or applicable law.
All third parties to whom 7betb discloses personal data are contractually required to process that data only for the purpose for which it was shared, to maintain appropriate security standards, and to comply with applicable data protection requirements. 7betb remains responsible for ensuring these obligations are honoured.
Cookies and Tracking Technologies
7betb uses cookies and similar tracking technologies to operate the Platform, remember your session preferences, and analyse how the site is used. The following categories of cookies are in use on the Platform:
How Long We Keep Your Data
7betb retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable law. The following general retention periods apply: account data and KYC records are retained for the duration of your account and for a minimum of five years following account closure, in line with AML regulatory requirements; transaction records are retained for a minimum of five years from the date of the transaction; technical and usage logs are retained for up to twelve months and then deleted or anonymised; support correspondence is retained for two years from the date of the last interaction.
When personal data is no longer required for any lawful purpose, 7betb will securely delete or anonymise it in accordance with our internal data destruction procedures. You may request the deletion of your personal data at any time subject to our legal retention obligations — please see the "Your Rights" section below for details.
Your Data Protection Rights
As a user of the 7betb Platform, you have the following rights with respect to the personal data we hold about you. To exercise any of these rights, please contact our support team via live chat:
- Right of access — you may request a copy of the personal data 7betb holds about you, including what categories of data are held and for what purpose.
- Right of rectification — if any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected.
- Right of erasure — you may request the deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations.
- Right to restrict processing — in certain circumstances you may request that we limit the processing of your personal data while a dispute or query is being resolved.
- Right to withdraw consent — where processing is based on your consent, you may withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing carried out before withdrawal.
7betb will respond to all valid data subject requests within 30 days of receipt. Where a request is complex or where we receive a high volume of requests, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it. There is no charge for exercising your rights, except in cases where a request is manifestly unfounded or excessive, in which case we may charge a reasonable administrative fee.
How We Protect Your Data
7betb takes the security of your personal data seriously. We implement a layered set of technical and organisational security measures designed to protect your data against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data transmitted between your device and our servers; strict access controls that limit internal staff access to personal data on a need-to-know basis; regular security reviews and vulnerability assessments of Platform infrastructure; and secure, access-controlled storage for KYC documents and financial records.
While 7betb employs industry-standard security practices, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights or freedoms, 7betb will notify you and any applicable regulatory authority within the timeframes required by law. If you believe your account has been compromised, contact our support team via live chat immediately so we can take appropriate action to secure your account.
Changes to This Privacy Policy
7betb reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform functionality. When we make material changes, the "Last Updated" date at the top of this page will be revised and, where appropriate, registered users will be notified via a notice on the Platform or by message to their registered contact number. We encourage you to review this Policy periodically. Your continued use of the Platform after any update constitutes your acceptance of the revised Policy. If you do not agree with any changes, please stop using the Platform and contact our support team to close your account.